The WhatsApp chatbot for hotels in Greece that answers in your voice

Last updated: 10 October 2026 · By the Philoxenia team

A WhatsApp chatbot for hotels in Greece answers guest questions such as Wi‑Fi, check-in and parking instantly, 24/7, in English and Greek, on the number guests already message. Philoxenia is that chatbot for Greek hotels and rentals: it replies only from information you approve, and you can try it with a free 14-day pilot, no card needed.

The 14-day pilot is free, no credit card. Try a live demo first.

What a WhatsApp chatbot does for a Greek hotel

It handles the questions you answer every day: the Wi‑Fi password, check-in and check-out times, parking, the nearest beach, breakfast, house rules. Guests get instant, on-brand replies at 2 a.m., and you wake up to a quiet phone. Every guest question, answered before you wake up.

Why WhatsApp

After booking, most guests never go back to your website. They message the number they found on Airbnb, Booking.com or your site, usually on WhatsApp. A chat widget waits to be found; WhatsApp is already on the guest's phone, and it is how much of Europe messages a host.

Built for small Greek properties

Philoxenia is made for boutique hotels, villas, studios and Airbnb hosts in Greece, not for hotel chains with an IT department. The team is based between Athens and the Cyclades, and the guest desk speaks both of your guests' most common languages here: English and Greek. You don't need a PMS, a new phone number or an app.

What guests ask, answered

Wi‑Fi, check-in, parking, beaches, breakfast, house rules and local tavernas. Philoxenia learns from the information you provide plus your listing. It replies only from what you approve. Nothing made up.

Illustrative example. On your property the replies contain your own details. See the live demo.

When it hands over to you

Sensitive, personal, or unknown — it connects you. Refunds, early check-in outside your rules, special discounts and medical questions are never guessed. The bot alerts you and tells the guest you will reply. In an emergency it points guests to 112.

Setup in 3 steps

1. Share your property. Send your listing and the details you want the bot to give. Your custom demo is ready within 24 hours.
2. Connect WhatsApp. We connect your existing number. The live WhatsApp bot is usually running within a few days, depending on Meta's approval.
3. Instant replies. Guests keep messaging as they always have and get answers right away, in your voice.

What you need from Meta

Philoxenia connects to your existing number through the official WhatsApp Business API or a companion device. There is no direct Airbnb or PMS integration today, and you don't need one: the bot works from what you give it.

Pricing and the 14-day pilot

Start with a 14-day live pilot on your real guest questions, free and with no credit card. Cancel anytime after the pilot. No lock-in, no per-message fees from Philoxenia. You keep your number and your guests.

Seasonal pause May–October

If your season runs May to October, you can pause the subscription in winter or keep a minimal package for booking requests.

What Meta charges separately

WhatsApp Business message fees are paid by the hotel directly to Meta; Philoxenia charges only its subscription. According to Meta's official pricing page, since 1 October 2026 each business phone number gets 1,000 free service messages a month before charges apply, and messages from guests to your business are not charged. For the full breakdown, read Is a WhatsApp chatbot free?

How to choose a WhatsApp chatbot for your hotel

• Your own number. Guests should keep messaging the number they already have.
• Approved answers only. The bot should never invent policies, prices or codes.
• A clear hand-off. Refunds, exceptions and anything sensitive should reach you, fast.
• Real Greek. Check that replies read naturally in Greek, not just English.
• Seasonal pricing. Ask whether you pay through the winter.
• Transparent costs. Know who pays Meta's message fees and whether the vendor adds per-message charges.
• Guest data. Ask how guest data is used. At Philoxenia it is used only to answer guests, never sold, and deleted on request.

Greek-speaking? Read our page on chatbot για ξενοδοχεία.

FAQ